Noticeboard

------------------------------ Appointment Attendance

In the month of April 53 patients did not attend their appointment at the surgery. This many missed appointments amounts to over 13 hours of wasted time. Please remember to cancel your appointment if you cannot make it to the surgery, this allows the reception staff to re-book your appointment so somebody else can be seen.

--------------------------------- Cervical Screening

Ladies please check with reception if your smear is due. Every year in the UK, over 3000 women will be diagnosed with cervical  cancer and almost 1000 women will die from the disease.

-------------------------------- Shingles Vaccine

If you are aged 70, 78 or 79 please make an appointment with the practice nurse for your shingles vaccine. vaccination6

 

----------------------------------- Going to university?

If you are between the age of 18 - 24 please check with reception that you have had two doses of MMR before going to university.

-------------------------------- Watch out measles about!

Measles is a highly infectious viral illness. It can be very unpleasant and possibly lead to serious complications, including blindness and even death. We recommend that everyone over 12 months of age has the MMR vaccine. it is never too late to receive it. If you are not sure whether you or your children need the MMR vaccine please talk to your doctor, nurse or health visitor.  

 

Complaints

Customer service formDenton Park Medical Group endeavours to provide high quality primary health care to its patients but if you do have any complaint or concern about the service that you have received from the doctors or staff working in this practice you are entitled to ask for an explanation.

We operate in informal in-house complaints procedure to deal with most types of possible complaint. This procedure does not deal with matters of legal liability or compensation.

Should you wish to raise any matters of  this nature please contact the Practice Manager Diane Wallace on 0191 2295800. Diane will explain the complaints procedure to you and will make sure that your concerns are dealt with confidentially, promptly and thouroughly.

 Complaints -  Information for patients .pdf

Violence Policy The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons.

Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

 
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